Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us using the details below:

Email: info@miniraptors.com
Phone: +91 96 42 42 0422

Return Address (Head Office):
Aezemi Products Private Limited
Dr No 9-11-22, 1st Floor
Devisettyvari Veedhi
Guntur, Andhra Pradesh – 522001
India

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions using the contact details above.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

  • Items that are worn, washed, or not in original condition

  • Sale items and gift cards

  • Items returned without original tags or packaging

We also do not accept returns on sale items or gift cards.

If you have questions or concerns about a specific item, please contact us before initiating a return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@miniraptors.com or +91 96 42 42 0422.